Q - Do you offer volume discounts?
A - Volume discounts are offered for products in quantities of 15+.
Q - Do you ship to Hawaii and Alaska?
A - We do! Simply shoot us an email or give us a call for a freight quote.
Q - Can I use my own carrier account?
A - Yes! Simply provide your carrier account number, and we'll provide you with shipping dimensions, weight, and pickup location. Please note that private shippers are not permitted.
Q - Do you ship internationally?
A - We do not ship internationally. However, you may use an experienced US freight forwarding company to ship internationally on your behalf.
Q - Can you check availability before I place an order?
A - Yes! Please provide your shipping address, and we are more than happy to check closest availability. This will ensure the lowest available shipping rate and quickest shipping time.
Q - Do you offer the shelf and post hardware separately?
A - Of course! The leveling feet (model number AX) are sold in multiples of (4). The black plastic snap sleeves (model number AM) are sold in multiples of (4) and (18). The aluminum snap sleeves (model number AMA) are sold in multiples of (4). The post caps (model number AP) are sold in multiples of (4). You may find all hardware listed on our website.
Q - I bought something on Amazon (or another vendor). Can you help?
A - Unfortunately, we are not associated with Amazon, nor do we sell on their platform. You would need to contact the source from which you purchased for assistance with an existing order.
Q - How can I report damaged or missing items?
A - Carriers require any shipping damages be reported within five days upon delivery including holidays and weekends. Missing items are required to be reported within thirty days upon delivery. Original packaging must be retained for any returns including pallet(s) and shrink wrap. An image of any damages must be provided and can be emailed to info@nexelshelvingusa.com.
Q - Do you accept tax exemption certificates?
A - Yes, we accept valid tax exemption certificates with a valid tax ID or exemption number.
Q - Do you have a local sales representative?
A - Unfortunately, Nexel offers online sales and support only.
Q - What payment methods do you accept?
A - We accept credit card payments with a 3% processing fee on orders exceeding $10,000. We also accept ACH payments and checks. Please note that a check must be received and clear the bank before an order is processed. Payment terms may be extended once a company has been established.
Q - Can posts be cut to a custom height?
A - Yes! If you don't see your desired post height, you may cut onsite from the top of the post.
Q - What if I can't find a shelving unit in the dimensions I need?
A - Shelving units are offered as a complete unit in heights of 63", 74", and 86". If you need a shorter or taller unit, simply add the desired quantity and dimensions of your shelves along with the desired quantity and dimensions of your posts. Please note that all Nexel products ship unassembled via components.
Q - What is the lead time?
A - Items in stock typically ship within 1-2 business days unless noted otherwise. Lead times may vary for any custom or drop shipped items.
Q - Why are shipping costs so high?
A - Wire shelving is not only heavy but bulky. We have a freight program that identifies the most economic shipping route and costs for our customers. Please note that freight rates are subject to change during peak production season.
Nexel Shelving USA is an authorized dealer of Nexel Products only and as such, we are not the manufacturer of Nexel products. Our after-order services are exclusive only to customers who purchased from and had orders fulfilled directly though our company. Any orders placed and fulfilled elsewhere will need to be addressed with the distributor from which you purchased or secondly with the manufacturer’s customer support team.