FAQ

 

Q - Do you offer volume discounts?

A - Volume discounts are offered for products in quantities of 15+.

 

Q - Do you ship to Hawaii and Alaska?

A - We do! Simply shoot us an email or give us a call for a freight quote.

 

Q - Can I use my own carrier account?

A - Yes! Simply provide your carrier account number, and we'll provide you with shipping dimensions, weight, and pickup location.

 

Q - Can you check availability before I place an order?

A - Yes! Please provide the shipping address, and we are more than happy to check closest availability and keep shipping costs as low as possible.

 

Q - Do you offer the shelf and post hardware separately?

A - Of course! The leveling feet (model number AX) are sold in multiples of (4). The black plastic snap sleeves (model number AM) are sold in multiples of (4) and (18), and the aluminum snap sleeves (model number AMA) are sold in multiples of (4). You may find all hardware listed on our website.

 

Q - I bought something on Amazon (or another vendor). Can you help?

A - Unfortunately, we are not associated with Amazon, nor do we sell on their platform. You would need to contact the source from which you purchased for assistance with an existing order.

 

Q - How can I report damaged or missing items?

A - Carriers require any shipping damages be reported within five days upon delivery including holidays and weekends. Missing items are required to be reported within thirty days upon delivery. Original packaging must be retained for any returns including pallet(s) and shrink wrap. An image of any damages must be provided and can be emailed to info@nexelshelvingusa.com.

 

Q - Do you charge sales taxes?

A - The sales tax rate is based on where your order is being shipped. Because we are located in Texas, sales taxes are charged on all orders shipping to Texas. All other orders are not charged sales taxes. Payment for custom duties and taxes on orders shipping to minor outlying countries are required upon receipt of your order at the airport, seaport, business, or residence.

 

Q - Do you accept tax exemption certificates?

A - Yes, we accept valid tax exemption certificates with a valid tax ID or exemption number.

 

Q - Do you ship outside the US?

A - Yes! You may use MyUS.com or a freight forwarder of your choice

 

Q - Do you have a local representative?

A - Unfortunately, Nexel does not have field representatives and offers online sales and support only.

 

Q - What payment methods do you accept?

A - We accept credit card payments with a 3% processing fee on orders exceeding $10,000. We also accept ACH payments and checks. Please note that a check must be received and clear the bank before your order is processed. Net 30 Terms are offered for loyalty customers.

 

Q - Can posts be cut to a custom height?

A - Yes! If you don't see your desired post height, you may cut from the top of the post onsite.

 

Q - What if I can't find a shelving unit in the dimensions I need?

A - Shelving units are offered as a complete unit in heights of 63", 74", and 86". If you need a shorter or taller unit, simply add the desired quantity and dimensions of your shelves along with the desired quantity and dimensions of your posts. Please note that all Nexel products ship unassembled via components anyway.

 

Q - What is the lead time?

A - Items in stock ship within 1-2 business days. Lead times vary if items are custom or being shipped from a manufacturer.

 

Q - Why are shipping costs so high?

A - Wire shelving is not only heavy but bulky. We have a freight program that identifies the most economic shipping route and costs for our customers. Please note that freight rates are subject to change during peak production season.