Customers are responsible for verifying the accuracy of all orders. Inspection of all packaging and products including hardware and inventory count is required within FIVE DAYS upon delivery. Shipping damages must be documented on the delivery receipt and reported to Nexel Shelving USA within FIVE DAYS. Day 1 begins once delivered and includes weekends and holidays. If you are simply not satisfied with a product, please contact us at info@nexelshelvingusa.com within 30 days of receipt of your order. A refund may be arranged excluding freight charges upon inspection. Returned products must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returns are also subject to a 25% restocking fee. In addition, an 8% credit card processing fee will be deducted from the refund amount for the initial and refund credit card transactions. All returns are inspected, and Nexel Shelving USA reserves the right to refuse credits on damaged, used, or non-resalable items. Shipping and handling fees are non-refundable for all returns.
Limited Warranty
Nexel Shelving USA hereby warrants to you, the original purchaser and end user (“you” or “your”), that the products provided by Nexel Shelving USA that you purchased which accompany this Limited Warranty (“Products”) shall be free from defects in materials and workmanship under normal use consistent with the accompanying documentation for 1 year commencing upon the date of purchase.
Further, Nexel Shelving USA provides the following additional limited warranties with respect to Products with the following finishes:
Nexel Shelving USA will repair or replace any Product determined to be defective and which has been returned, at your risk and expense, to Nexel Shelving USA. A Product may be replaced with a current or prior revision. Where Nexel Shelving USA determines in its sole judgment that repair or replacement of such Product is not reasonable, Nexel Shelving USA will keep the non-conforming Product and refund to you the amount you paid for such Product. Returned Products shall be subject to the balance of the applicable warranty period otherwise applicable.
THE FOREGOING DESCRIBES THE SOLE LIABILITY OF NEXEL SHELVING USA, AND YOUR SOLE REMEDY, FOR ANY BREACH OF WARRANTY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LIMITED WARRANTY, YOU MUST RETURN THE PRODUCTS UNUSED AND IN THEIR ORIGINAL PACKAGING WITHIN THREE (3) DAYS AND YOUR PURCHASE PRICE WILL BE REFUNDED.
WARRANTY EXCLUSIONS AND LIMITATION OF LIABILITY
This Limited Warranty does not cover: (i) defects or damages resulting from acts of God, casualty, accident, misuse or abuse, overloading, neglect, alterations, modification, service or repair by other than Nexel Shelving USA or its independent third party service providers, including without limitation by you; (ii) defects or damages resulting from exceeding the recommended load capacity; (iii) defects or damages resulting from load capacities not being equally distributed; (iv) defects or damages caused by use of any abrasive material, stiff brushes or scrapers to clean the Product; (v) defects or damages caused by cleaning the Products with non-mild detergents; (vi) physical damage that ruptures the coating; (vii) defects or damages caused by sustained exposure to corrosive substances and vapors; (viii) defects or damages caused by using the Products outside of the recommended temperature range; improper assembly or installation or de-installation, operation or maintenance, improper connections with peripherals or other causes not arising out of defects in the materials or workmanship of Products; (ix) any Product for which the warranty sticker has been removed, modified or defaced; (x) normal wear and tear; (xi) damage to or loss of repaired or replaced Products during shipping by Nexel Shelving USA except when such damage or loss is caused by poor or inadequate packaging by Nexel Shelving USA; or (xii) Products purchased outside the United States.
To be covered under this Limited Warranty the Products must be (i) cleaned with mild detergents only and (ii) used continuously within a temperature range of -20ºF to +120ºF (-29ºC to +49ºC).
Under no circumstances will Nexel Shelving USA be liable for any loss of use, interruption of business or any indirect, special, incidental, punitive or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), strict product liability or otherwise, even if Nexel Shelving USA has been advised of the possibility of such damages. In no event shall the total liability of Nexel Shelving USA hereunder exceed the greater of $50.00 or the amount you actually paid for the Product giving rise to such liability, regardless of the cause of action, in contract, tort, strict liability or otherwise. Not all jurisdictions allow such limitations of damages, so the foregoing limitations may not apply to you.
PROCEDURE FOR WARRANTY SERVICE
Prior to any return, you must first contact Nexel Shelving USA, by emailing info@nexelshelvingusa.com to confirm that such Products are covered by this Limited Warranty. If such Products are so covered, you shall obtain from Nexel Shelving USA a return materials authorization (“RMA”) number and shipping instructions prior to any shipment of such Products, and you must include such RMA number with any corresponding Product shipment, along with a true and correct copy of the original receipt showing the date of Product purchased by you, and a detailed, written description of any associated Product problems. Please note that you are responsible for all shipping charges incurred in returning an item for exchange or repair. Nexel Shelving USA shall pay for return shipping of repaired and/or replaced Products to addresses within the United States only and return shipments to all other addresses outside of the United States is your responsibility. If Nexel Shelving USA determines that any Product is not covered by this Limited Warranty, you must pay all parts, labor charges and return shipping for such Product.